RPG Maker Support

Customer care and trouble shooting

1. Find Answers from Frequently Asked Questions

Please have a look at our recommended solutions

FAQ's

2. Technical Support Contact

If you have purchased our product and need technical support for an issue not covered in our FAQs, please click here for further assistance.

Email technical support is not available for trial version users.

Technical Support

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General Assistance

If you have general questions or questions about payment, product download, pricing, status of your order or general enquiries, please click here for further assistance.

Sales Support

Press Office

If you are a journalist and are interested in reviewing our products and RPG Creator or have other media enquiries, please click here to access our press section for the latest press releases, screenshots and logos.

Press Contact

About us

Degica is the International Publisher of the RPG Maker series. Headquartered in Tokyo, Japan, Degica is a leading provider of Pan-Pacific digital commerce solutions, who builds and manages online businesses for software and game publishers, online retailers and distributors who are looking to maintain and expanding their business presence in Japan, China, Taiwan and Korea.

Degica's multi-channel digital commerce platform supports direct sales and includes extensive reseller networks in the local markets to help maximize revenues and profits while reduce operational costs and risks for companies of all sizes. We proudly provide development, hosting websites and webshops, order tracking, 100% local payment solutions, strategic local marketing and press services, customer support, technical support as well as logistical support for physical product warehousing and deliveries of product sales to consumers.

Tokyo Office
Degica Co., Ltd.
TK Kichijoji Bldg 8F, 2-5-10 Kichijoji Honcho, Musashino-shi, Tokyo 180-0004 Japan

UK Office
Degica UK., Ltd.
46 Syon Lane, Isleworth, TW7 5NQ ENGLAND
email